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Engineering Manager

Brainshark is working on some exciting projects leveraging some next generation technologies including Mixed Reality (Microsoft HoloLens), Machine Learning, Azure and next generation technologies like Angular 4 using TypeScript.  We’re looking for someone who is psyched to get practical access to these technologies and drive innovation at Brainshark.

Brainshark is looking to recruit a highly motivated and hands on technical Engineering Manager with responsibility for one or more Scrum Teams developing features and functionality for Brainshark’s SaaS platform.  This is a new role created to help better manage Brainshark’s expanding pool of Engineering talent both in Boston and in South America.  Your development team(s) will be working on a variety of projects as well as maintenance tasks.  We are a predominantly Microsoft shop and the technologies Brainshark uses tend toward the Microsoft stack and include C#, Angular, TypeScript, SQL Server and Azure. 

The role reports directly to the VP of Engineering and works collaboratively with two other Engineering Managers, a Manager of DevOps and a Manager of Security.  The scope of responsibility for this role includes all areas of Brainshark’s award winning Sales Training and Coaching platform.  This is a global 24x7 SaaS platform running mainly in Azure and is used by over half the Fortune 500.


  • You are passionate about innovation and want to step into a company that is undergoing a technology revolution.
  • You are or recently were a Developer of software leveraging Microsoft technologies.
  • You are still very much hands on and either write code or review others’ code.
  • You are strongly technical and lead others through example and are able to mentor more junior team members.
  • You are passionate about delivering world class SaaS products to some of the world’s most recognizable brands.
  • You have a strong understanding of how software is built, packaged and deployed.
  • You figure things out very quickly.  Without much hand holding, you master new technologies and applications quickly.
  • You think like an architect and can quickly grasp the relationships among different server roles in a multi-tier application architecture.
  • You are passionate about Cloud platforms and are psyched to work with new technologies like Containers and advanced PaaS services.
  • You understand Customer Service and can be responsive to customer reported issues.


  • Hire and on-board Software Engineers both in Boston and through our near shoring partners in Colombia and Peru.
  • Mentor and inspire members of your team.
  • Work directly with Product Managers to ensure that stories are clear, well written and appropriately sized before beginning work.
  • Effectively manage competing priorities and demands on your teams’ time by negotiating and setting realistic expectations on when projects and milestones can be achieved.
  • Ensure that teams have a balanced workload that includes a mix of Product, Platform, Escalation, Bug and Security work in proportion to goals set by Engineering Management and the Business.
  • Actively participate in Agile ceremonies and ensure committed work is completed on time.
  • Look for training opportunities for your team and actively encourage them to evolve their skills and knowledge.
  • Work closely with our DevOps team to ensure that software is delivered in a way that is Supportable, Configurable, Deployable, Scalable and Secure.
  • Participate in Architecture and Design meetings to ensure that new features and functionalities are delivered according to Brainshark specifications and industry best practices.
  • Look outward to the industry and gain knowledge and inspiration from what others are doing and help bring ideas back into Brainshark Engineering.
  • Take an active role in the Operational integrity of the Brainshark platform by ensuring that code that is delivered to Production meets quality standards and is easy to troubleshoot.
  • Work directly with Operations and Support teams to triage and troubleshoot customer reported issues to resolution.
  • Manage and participate in an on-call schedule to ensure 24x7 coverage for Production issues.
  • Deliver data, statistics and KPIs to track the performance of your team.


  • Bachelors in Computer Science, or related engineering field
  • 5-7 years of experience
  • Proven experience with C#, SQL, and Web Services (RESTful is a plus)
  • Experience with front end JavaScript/TypeScript frameworks especially Angular/Angular 2
  • Strong experience with code review processes
  • Proficient with JIRA, JIRA Agile, Confluence, and other agile team productivity tools
  • Experience working in Agile/Scrum teams
  • Able to work comfortably with technical staff as well as business and non-technical individuals
  • Desire to mentor, teach and lead teams
  • Ability to take ownership and lead medium to large scale projects
  • Great attitude with a sense of humor
  • Strong command of written and spoken English
  • Ability to work in the US without visa sponsorship
  • Expert with Windows Server operating systems and .Net applications
  • Excellent verbal and written communication skills
  • Ability to work on multiple projects and products at the same time, develop work estimates, and coordinate schedules with your colleagues while prioritizing and working to deadlines
  • Experience deploying Microsoft .Net or Java applications to web application servers
  • Experience with Microsoft IIS or Java Application Servers such as JBoss or WebLogic
  • Experience with Microsoft SQL Server or Oracle
  • Experience with log consolidation and analysis tools
  • Ability to write simple ad hoc SQL queries to help troubleshoot and diagnose issues
  • Experience with systems monitoring and alerting
  • Experience with Octopus Deploy, Jenkins, Git, TeamCity a strong plus
  • Microsoft or other industry certification a plus


Ability/interest to travel to South America infrequently.


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