As a Brainshark Customer Success Manager (CSM), you will be responsible for the success of an assigned list of customers. Your role is to establish a trusted advisor relationship with customers so that you can guide and support them in solving business challenges using the Brainshark suite of products. You must be able to work strategically with customers to identify objectives, action plans, measurements and analytics to ensure the customer is meeting and exceeding their objectives and receiving value for their investment. As a member of the Customer Success team, you will assist in the development and execution of customer adoption programs with the goal of exceptionally high customer satisfaction which will result in increased renewal rates and customer acquisition of additional products and services.
About Brainshark, Inc.
Brainshark, Inc. provides cloud-based solutions for business professionals to communicate more effectively in a mobile, social world. Whether your audience is across the table or across the globe, we help you market, sell, educate and inform with maximum impact. Our easy-to-use solutions enable you to transform static documents into dynamic, mobile-ready content that can be accessed quickly, and viewed as on-demand video presentations or presented live – anytime, anywhere. And then you can measure the effectiveness of your communications in ways never thought possible, so you can use these insights to take action. Thousands of companies – including half of the Fortune 100 – and millions of individuals rely on Brainshark to increase the impact and reduce the cost of their sales, marketing, training and HR communications. For more information, visit www.brainshark.com.