The Online Community Manager will be an important member of the Customer Success group’s approach to managing and supporting existing customers. The Online Community Manager (OCM) has a leadership role in the development and execution of customer success communication programs with the objective of delivering high quality and highly effective content to customers. The goal of the OCM is to positively impact renewal rates and customer acquisition of additional products and services.
Through the management of an online community and other programs, the OCM will promote customer adoption of Brainshark products and best practices, expanding the use of Brainshark products to other users and departments, promoting and creating awareness of other use cases for Brainshark and overall customer satisfaction with Brainshark products and services.
ONLINE COMMUNITY RESPONSIBILITIES: