As a Brainshark Customer Success Manager (CSM), you will be responsible for the success of an assigned list of customers. Your role is to establish a trusted advisor relationship with customers so that you can guide and support them in solving business challenges using the Brainshark suite of products. You must be able to work strategically with customers to identify objectives, action plans, measurements and analytics to ensure the customer is meeting and exceeding their objectives and receiving value for their investment. You will analyze customer adoption of Brainshark products and address adoption challenges and resource needs. You will promote and identify areas of growth that will bring the customer increased value, you will measure customer satisfaction to ensure that the customer is having a world class customer experience. As a member of the Customer Success team, you will assist in the development and execution of customer adoption programs with the goal of exceptionally high customer satisfaction which will result in increased renewal rates and customer acquisition of additional products and services.
* Please note that this position is a telecommute/Work from Home position located on the West Coast