The Customer Retention Rep sells to existing customers. The CRR participates in a team-selling environment and will work to develop, manage and grow relationships with the existing customer base and guide them through the annual subscription renewal and identifying incremental subscription sales thru the renewal process. In addition, the CRR will facilitate and maintain successful relationships with customers, which will be measured by their strategic touch points of engagement prior to the customer subscription renewal. The CRR will support revenue growth by working on specific territory strategies and activities focusing on retention as well as expansion opportunities within the customer base.
The high level of activity requires the individual to balance a range of responsibilities including outbound calling for assigned subscription renewals along with a range of territory and account support activities.